mlnnop.com Logistics Policy
Welcome to mlnnop.com, a 3C digital independent website under Kain Technology, which is specially designed for Australian consumers! In order to provide you with a high-quality shopping experience, we not only provide free shipping services for the entire store, but also have formulated a set of clear and efficient logistics policies to make your every shopping worry-free.
1. Delivery range and freight
Nationwide coverage: Whether you are in a bustling city or a remote town in Australia, we provide delivery services. As long as you place an order on mlnnop.com, you don’t have to worry about shipping costs, and all products in the store enjoy free shipping services.
International delivery instructions: At present, our business mainly focuses on delivery within Australia. If international delivery services are launched in the future, relevant notices will be posted on the website, and detailed freight and delivery time will be provided.
2. Delivery time
Standard delivery: After the order is successfully placed, we will complete the delivery of the goods within 1-3 working days. Depending on your region, the goods will usually be delivered 3-7 working days after delivery. You can check the logistics status of the order in real time on the "My Order" page of the website.
Special circumstances: In case of holidays, bad weather or other force majeure factors, the delivery time may be delayed. We will pay attention to the progress of logistics in a timely manner and notify you by email or SMS.
3. Logistics partners
We have established long-term cooperative relationships with many well-known logistics carriers in Australia, including Toll, Australia Post, etc. These logistics partners rely on rich industry experience, extensive distribution networks and efficient service systems to ensure the safe and timely delivery of your goods.
4. Package tracking
After placing an order, the system will automatically generate an order confirmation email containing the logistics order number and send it to you. You can enter the logistics order number through the official website of the logistics carrier or the "My Order" page of mlnnop.com to track the transportation track of the package and keep abreast of the delivery progress of the goods.
5. Delivery exception handling
Address error: If the delivery fails due to an error in the delivery address you filled in, the logistics carrier will try to contact you. If you cannot get in touch, the package will be returned to the return address of Kain Technology (Shanghai) Co., Ltd.: 12th Floor, Building 1, No. 399, Zhongren Road, Jiading District, Shanghai. If you need to re-ship, you need to contact our 24-hour customer service team to correct the delivery address. You can call the customer service hotline 18236960189, or send an email to service@mlnnop.com.
Package lost or damaged: If your package is lost or damaged during transportation, please contact us as soon as possible. We will communicate and coordinate with the logistics carrier to solve the problem for you as soon as possible, or arrange for re-shipment.
Kain Technology (Shanghai) Co., Ltd. is led by the legal representative Liu Ling, who strictly controls the logistics links and is committed to creating a smooth shopping experience for you. If you have any logistics-related issues, please feel free to communicate with us and we will serve you wholeheartedly.
