mlnnop.com Intellectual Property Policy
At mlnnop.com, we strive to create a high-quality 3C digital shopping platform for Australian consumers, while attaching great importance to intellectual property protection to ensure that every user conducts transactions in a safe and orderly environment. This policy is intended to explain to you the position and measures of Kain Technology (Shanghai) Co., Ltd. on intellectual property protection, as well as the process of handling infringement complaints.
I. Ownership of Intellectual Property
Website Content: All content on mlnnop.com, including but not limited to text, pictures, graphics, audio, video, and the overall design and architecture of the website, are protected by copyright law and other intellectual property laws, and the intellectual property rights belong to Kain Technology (Shanghai) Co., Ltd. Without written permission, no unit or individual may copy, disseminate, display, modify or use it for other commercial purposes without authorization.
Product Information: The 3C digital product information displayed on the platform, including product introduction, technical parameters, instructions for use, etc., is legally obtained and published by the product supplier or Kain Technology. The intellectual property rights of related information are also protected by law.
II. Third-party Intellectual Property
We respect the intellectual property rights of third parties and strictly require that the goods and services provided by merchants do not infringe on the intellectual property rights of others. Before the product is put on the shelves, we will conduct a multi-dimensional review to prevent infringing products from entering the platform.
If you believe that any product or content on the platform infringes your intellectual property rights, please submit an infringement complaint to us in the following ways:
Email complaint: Please send an email to service@mlnnop.com. The email must include clear identification, links to infringing content, infringement instructions, and relevant supporting documents.
Telephone complaint: Call the customer service hotline 18236960189 and explain the infringement in detail to the customer service staff. Our 24-hour customer service team will respond quickly and guide you through the complaint process.
III. Infringement complaint handling
Acceptance review: After receiving your infringement complaint, we will review it within 48 hours. During the review, we will communicate with you to confirm the details of the complaint to ensure that the complaint is valid.
Removal from shelves: If the complaint is approved, we will immediately remove the relevant infringing products or content, and take corresponding punishment measures against the merchants involved, including warnings, restrictions on operations, and even termination of cooperation.
Notification feedback: After the processing is completed, we will feedback the processing results to you by email or phone.
IV. Counter-notification mechanism
If the merchant complained against believes that its products or content do not infringe on the intellectual property rights of others, it can submit a counter-notification to us. After receiving the counter-notification, we will handle it in accordance with the relevant laws and regulations and inform you of the handling situation in a timely manner.
Kain Technology (Shanghai) Co., Ltd. is located at J, Block B, 12th Floor, Building 1, No. 399, Zhongren Road, Jiading District, Shanghai. The legal representative Liu Ling leads the team to strictly implement this intellectual property policy and maintain the fair and orderly operation of the platform. If you have any questions or suggestions about this policy, please feel free to contact us and we will be happy to answer you.
