mlnnop.com Return and Exchange Policy
Welcome to mlnnop.com, a subsidiary of Kain Technology! As your high-quality 3C digital shopping partner in Australia, we are always committed to providing you with a satisfactory shopping experience. In order to make your shopping more secure, we have specially formulated the following clear and convenient return and exchange policy.
1. Return and Exchange Period
Within 30 days from the date you receive the product, if you are not satisfied with the purchased 3C digital product, or the product has quality problems, you can apply for return and exchange service.
2. Applicable conditions
Goods are intact: The products applied for return and exchange must be kept brand new and unused, and will not affect secondary sales. The original packaging, accessories, gifts and related materials of the product must be complete.
Quality problems: If there are quality problems with the product, please provide relevant proof (such as fault description, photos or videos) so that we can handle it quickly.
3. Return and Exchange Process
Application submission: You can initiate a return and exchange application in the following ways:
Send an email to service@mlnnop.com, indicating the order number, product name, reason for return and exchange, and contact information in the email.
Call the customer service hotline 18236960189 and explain your return or exchange needs to the customer service staff.
Our 24-hour customer service team will respond promptly and guide you to complete the subsequent operations.
Review and processing: After receiving your application, we will review it within 48 hours. After the review is passed, we will inform you of the specific return and exchange method and address.
Return of goods: Please send the goods to be returned to the designated address: Building 1, 12th Floor, Area B, J, No. 399, Zhongren Road, Jiading District, Shanghai. When returning the goods, please ensure that the packaging is intact to avoid damage during transportation.
IV. Shipping fee description
Free shipping for the entire store: When placing an order on mlnnop.com, you can enjoy free shipping for the entire store when placing an order, no matter where you are in Australia.
Quality issues: If the product is returned or exchanged due to quality issues, we will bear the round-trip shipping costs.
Non-quality issues: If you apply for a return or exchange for personal reasons, you will be responsible for the shipping cost of the returned goods.
V. Refund Processing
Approved: After receiving the goods you sent back and confirming that they meet the return and exchange conditions, we will process a refund or exchange for you as soon as possible.
Refund method: The refund will be returned according to your original payment method. If you pay by credit card, the refund will be credited within 5-10 working days; if you use other payment methods, the refund will be credited within 3-7 working days.
Kain Technology (Shanghai) Co., Ltd. relies on a professional team to ensure the smooth implementation of the return and exchange policy. The legal person of the company is Liu Ling, who will escort your shopping journey. Thank you for your support and trust in mlnnop.com. If you have any questions, please feel free to contact us and we will serve you wholeheartedly!
